Order Status

Can I track my order?

Yes! You will automatically receive a tracking link via the email registered to the order as soon as it ships. To check on the status of an order, grab your order number and email address and use the Track Order function (Where’s My Order?) on our website. Your info’s all there! We will also send automated updates via email when your order ships, so keep an eye out.

For international orders, tracking ends once the package arrives at the customs agency for the destination country and then at the local postal service for final delivery. At the point the package is handed off to the customs agency, we consider the package delivered.

If you have ordered several items, they are often shipped out in separate packages so that you may receive them on different days. You will receive an email with a tracking number for each package sent. For estimated delivery dates, see the information in your online receipt.

I haven’t received a shipment notification.

If you did not receive a shipping confirmation email, it may have been directed to your spam folder. If it is not there, please check your buyer receipt to see if your email is correct there. If it is not, or if you did not receive your order receipt, please reach out to us, as we may have the incorrect email on file. Make sure to include the order ID (“OR_xxxxxxxx”), the name on the shipping information, your email, and anything else that might be helpful!

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can experience delays in updating their site or delivering an order.

Don’t hesitate to contact us via email or chat if the tracking number is still not working within 4-5 business days.

I need help with a late order.

Orders from our store are typically delivered within 5 to 10 business days after printing begins. For international orders, transit will take approximately 2-4 weeks.

Barring any unforeseen circumstances or force majeure, your order should arrive approximately 10 business days on domestic and 20 business days on international from the order ship date.

You can also keep track of your order at any time by following the tracking link in your online receipt.

Due to COVID-19, our distribution centers and shipping partners take essential precautions so that orders may take longer than usual.

What can I do if I entered the wrong shipping address?

If your order has not started production, go to your receipt and click “Change Address” to enter the correct shipping information. If production has begun, but the order hasn’t shipped, reach out to us via email or chat, including your order number and the valid shipping address. We’ll do our best to help!

If your order has shipped, not all is lost! While we cannot change the shipping address once an order has shipped, there are some steps we recommend you take:

Contact your local post office.

We recommend calling them as soon as possible to see if they can help you update your address or hold the package for you to pick up at their office. You will need to give them the local tracking number, usually located to the right of the global carrier’s site.

Can you retrieve the package from the address it has been delivered to?

If you have access to the address or have contact with someone at the address, you can reach out to them to retrieve the package addressed to you.

Contact the reception desk at the delivery address.

If there is a reception desk at the delivery address (such as in an apartment complex or a business), you can contact the reception desk to ask them if they have received it. You can also contact them preemptively to ask them to keep the package addressed to you should it arrive there.