Ordering

Can I change or cancel my order?

The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until the order begins production.

For any other changes, please send us an email or reach out using the chat widget before production starts. Please include your order number and details on the change to expedite processing it for you.

I got an error when placing my order. What went wrong?

If your card was declined, please review the following:

• Ensure that the name, address, and zip/postal code entered in the “Payment Information” field is exactly as it appears on your card statement.
• Confirm that the credit card number, expiration date, and card verification number are correct.
• What is a CVV Number and how do I find it?
• What is the Billing Postal Code and why do I need it?

We recommend contacting your issuing bank or financial institution to verify your information and ensure no holds are placed on your account if this does not work.

We can also help place an order over the phone with a credit card. Please make a note of the Product ID located in the “Product Details” tab to expedite this process. Don’t hesitate to contact us, and we’ll be happy to schedule a call to help!

I didn’t receive an order confirmation email.

Don’t panic!

If you did not receive a confirmation email, the email might have been directed to your spam folder. If it is not there, don’t hesitate to reach out to us, as we may have the incorrect email on file. Please include the name on the shipping information, your email, and anything else that might be helpful.

What if I can’t find what I am looking for?

Something caught your eye, and now you can’t find it? Bummer! Some items don’t always become available again but feel free to reach out to our team to double-check.

If you have any other questions, get in touch! Please drop us a note at any time. We’re happy to answer questions about orders, changes to orders, shipping… and pretty much anything else you can throw at us. Plus, we’re nice and fun!